This notice explains what personal information Cicada Solutions collects through this website, why we collect it and how we look after it, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

Who we are

Cicada Solutions is an IT support business run by Ruben Grundling, trading as Cicada Solutions, in Pretoria, Gauteng. Ruben is the responsible party and the Information Officer for the personal information described in this notice. You can contact us at info@cicadaitsupport.com.

What we collect

• Contact form: your name, email address, phone number (optional) and the content of your message.
• Emails you send us: your email address and anything you include in your message.
• Blog comments: your name, email address and your comment.
• Technical information: when you visit the site, WordPress.com and its Jetpack features automatically collect basic technical data, such as your IP address, browser and device information, cookies and site statistics. Comments and form messages are checked for spam by Akismet.
• When we work for you: the details we need to quote for, carry out and invoice the work.

Why we use it

• To reply to your enquiry.
• To give you a quote and provide the services you ask for.
• To keep the website secure and free of spam, and to understand how it is used.
• To keep the records the law requires us to keep.

We do not sell your personal information. We will not send you marketing unless you have agreed to it, and you can change your mind at any time.

Who we share it with

We share your information only with the service providers (operators) that help us run the business, and only as far as they need it:

• WordPress.com (Automattic), which hosts this website and runs its contact form, comments, site statistics (Jetpack) and spam filtering (Akismet).
• Our email provider, which delivers and stores our email.

We will also disclose information if the law requires us to.

Information sent outside South Africa

The servers of WordPress.com and our email provider may be outside South Africa, so your information may be transferred across borders. We only use established providers that protect personal information under their own privacy and data-protection terms.

How we keep it secure

We take reasonable technical and organisational steps to protect your information against loss, misuse and unauthorised access. For example, this website uses a secure (HTTPS) connection, and your messages are kept in password-protected accounts.

How long we keep it

We keep your personal information only for as long as we need it to deal with your enquiry or provide our services, and for as long as the law requires us to keep records, for example for tax purposes. After that, we delete it.

Your rights

Under POPIA, you have the right to:

• ask whether we hold personal information about you, and ask for a copy of it (access);
• ask us to correct information that is wrong or out of date;
• ask us to delete information we no longer need or are not allowed to keep;
• object to us using your information, including for direct marketing; and
• withdraw your consent where we rely on it.

To use any of these rights, email info@cicadaitsupport.com. We may need to confirm who you are first.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can put it right. You also have the right to lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

Cookies

This website uses cookies set by WordPress.com and Jetpack to make the site work, to remember your details when you comment, and to count visits. You can block or delete cookies in your browser settings, but some features may then not work properly.

Changes to this notice

We may update this notice from time to time. The date at the top of this page shows when it was last changed.