Services
Practical IT help for small businesses and homes, on-site across Gauteng or remotely anywhere in South Africa. No jargon, just things that work.
What we can help with
Repairs and troubleshooting
Slow, crashing or won’t switch on? We find the problem and fix it, from screens and hard drives to virus clean-ups and upgrades.
We work out what’s actually wrong, explain it in plain language and fix it, or tell you straight if a replacement makes more sense.
Example jobs
- Slow, freezing or crashing computers and laptops
- Laptops and PCs that won’t switch on or start up properly
- Screen, keyboard, battery and hard drive replacements
- Virus and malware clean-ups
- Upgrades such as more memory or a faster SSD
- Quotes on replacement hardware when a repair isn’t worth it
On-site support
We come to your home or office and sort things out face to face.
Based in Pretoria, we visit homes and offices anywhere in Gauteng for the jobs that are easier to sort out in person.
Example jobs
- New computer set up, with your files moved across
- Problems that need hands-on troubleshooting
- Checking and fixing Wi-Fi and network issues where they happen
- Getting new staff set up with their devices and accounts
Wi-Fi and network setup
Fast, secure Wi-Fi and networks for homes and small offices, including routers and extenders.
Good Wi-Fi should just work. We help you get reliable coverage across your home or office and keep your network secure.
Example jobs
- Router setup and replacement
- Fixing Wi-Fi dead spots with extenders or mesh Wi-Fi
- Securing your network with strong passwords and up-to-date settings
- Separate guest Wi-Fi for visitors
- Small office network setup
Software installs and setup
Windows, Microsoft 365, Google Workspace, antivirus and your everyday apps, installed and set up properly.
We install and set up the software you use every day, so it works properly from day one.
Example jobs
- Windows installs, updates and reinstalls
- Microsoft 365 and Google Workspace setup, including email
- Antivirus installed and set up
- Your everyday apps installed and configured
- Moving email and files to a new computer or account
Remote help
Quick fixes over a secure remote connection, so you don’t have to wait for a visit.
Many problems can be fixed without a visit. We connect to your computer over a secure remote-support session, anywhere in South Africa.
Example jobs
- Software and email problems
- Settings, updates and quick fixes
- Virus and malware checks
- Step-by-step help while you watch on your own screen
Smarter ways of working
Paper forms turned into online forms, and help choosing and rolling out AI tools safely.
Practical, no-hype help with modern tools that save your business time.
Example jobs
- Turning paper forms into simple digital forms
- Simple automations for repetitive admin tasks
- Choosing and setting up AI tools such as Microsoft Copilot
- Training your team to use AI tools safely and sensibly
- Simple websites for local businesses
Not sure what you need?
Tell us what’s going on and we’ll suggest the best way to help, remotely or on-site.
© 2026 Cicada Solutions · IT services · Based in Pretoria, serving Gauteng
